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Customer feedback, part two

Five final rules to work by
January 1, 2009
Customers are the lifeline of a business. Last month, we took a look at the first five rules business owners should follow to obtain customer feedback. Here, we’ll examine the final five.

More than 26,000 head to Boston for Greenbuild

November 20, 2008
According to a Nov. 20 article from the Boston Globe, more than 26,000 flooded the Boston Convention & Exhibition Center on the first day of the Greenbuild International Conference and Expo, Nov. 19-21.

Twin blue glass staircases

November 14, 2008
The owners of a high-end home in Southern California wanted to push the design envelope with their grand entry staircase. They wanted to build twin staircases rising up from the entry, they wanted the staircases to be glass, and they wanted the glass to be blue.

Let it snow

November 14, 2008
If you are located in an area that is frequented by winter storms, you know it is not too early to make sure you are prepared for winter snow removal. Whether you have your own equipment and do it yourself, or you hire a snow removal contractor to do the work for you, now is the time to review your plans or inspect your equipment to make sure you are ready.For a handy checklist for either ...

Don’t let mileage deductions come back to bite you

November 14, 2008
When it comes to tax deductions, solid documentation is vital. The lack of credible evidence can lead to the “red-flagging” of your tax return, a possible audit, and considerable taxation, interest and penalties. Statistics show that deductions for travel, auto and entertainment are at the top of the Internal Revenue Service's target list.

Can you handle an employee liability claim?

November 7, 2008
It takes only one employee complaint or lawsuit to wreak havoc on a company of any size. The financial consequences, include legal fees, depositions and settlements; and other repercussions include bad publicity for the company, negative impact on employees and clients as well.The Equal Employment Opportunity Commission received 82,792 complaints and charges in 2007 and reports that ...

A strong GlassBuild in a weak economy

November 6, 2008
In the face of hard financial news, GlassBuild America: The Glass, Window & Door Expo gave the industry reason to hope business conditions could improve. Many exhibitors and attendees deemed the show Oct. 6-8 at the Las Vegas Convention Center a success.Show management reported its verified visitor figure as 8,019 and total registration figure as 9,292. The 2008 show featured 485 exhibitors, ...

Opportunity knocks

Despite economic crisis, execs see new products, markets as key to profiting
November 6, 2008
Businesses across the U.S. struggle to keep afloat as the U.S. goes though a financial meltdown and spreads it globally. At the Glazing Executives Forum, Jeff Dietrich, senior analyst, Institute for Trend Research, Concord, N.H., presented less-than-sunny reports in his economic forecast presentation. Negative growth rates will continue through the fourth quarter and result in further contraction ...

New hire checklist

The paperwork
November 6, 2008
You’ve made it through the interviewing and hiring process. Now comes the fun part: the paperwork. This example hiring checklist includes the various forms and information a new employee should receive on his or her first day. This list is tailored specifically to bath and wardrobe specialists at Don’s Mobile Glass in Modesto, Calif.

Trends & analysis: Glass prices on the rise

The cost of producing glass
November 6, 2008
Marked increases in the cost of inputs are leading glass producers to increase prices to recover costs and maintain margins. Unless the price of energy continues its recent downward trend, glass prices will be significantly higher in 2009 than they have been historically.
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